Certified Human Resource Professional (CHRP) Practice Exam

According to the 2-factor theory of motivation, which of the following affects an employee's job satisfaction?

1. Relationships with peers.

2. Pay level.

3. Quality of supervision.

4. Job content.

The correct answer is: Job content.

The 2-factor theory of motivation, developed by Frederick Herzberg, posits that there are two distinct categories of factors that influence motivation in the workplace: hygiene factors and motivators. Hygiene factors, such as pay level and relationships with supervisors and peers, do not significantly enhance job satisfaction but can lead to dissatisfaction if they are inadequate. On the other hand, motivators are intrinsic factors that can contribute to higher levels of satisfaction and motivation. Job content refers to the aspects of the job itself, including the nature of the tasks, responsibilities, and opportunities for achievement and personal growth. According to Herzberg’s theory, job content is a motivator because when employees find their work meaningful and feel a sense of accomplishment, their job satisfaction increases. This intrinsic satisfaction stems from engaging in challenges, learning new skills, and achieving goals tied to the work itself, elevating employees' overall morale and commitment to their roles. In this context, while relationships with peers, pay level, and quality of supervision may influence job dissatisfaction when inadequate, they do not inherently enhance job satisfaction in the same way that meaningful job content does.