Certified Human Resource Professional (CHRP) Practice Exam

According to the job characteristics theory of motivation, which is an intrinsically motivating job dimension?

1. Job authority

2. Job feedback

3. Working conditions

4. Co-worker relations

The correct answer is: Job feedback

Job feedback is recognized as an intrinsically motivating job dimension within the job characteristics theory of motivation. This theory suggests that certain core job dimensions can lead to enhanced motivation for individuals based on their psychological states. Job feedback refers to the information employees receive about their performance and how well they are accomplishing their tasks. When employees understand how well they are doing and receive constructive feedback, they gain a greater sense of competence and achievement, which fosters intrinsic motivation. In contrast, job authority primarily relates to the level of decision-making power an employee has in their role, making it more extrinsically motivating as it can influence status and responsibility rather than directly enhancing the internal personal satisfaction that comes from the work itself. Working conditions typically involve the physical and environmental aspects of a job, which are crucial for comfort and safety, but they do not inherently drive the intrinsic motivation associated with task engagement and personal growth. Co-worker relations, while important for teamwork and collaboration, are also extrinsic factors that may enhance job satisfaction and culture without directly impacting the internal motivational processes that come from performing the job tasks themselves.