Certified Human Resource Professional (CHRP) Practice Exam

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Study for the Certified Human Resource Professional Test. Utilize multiple choice questions with detailed explanations to enhance your HR knowledge. Prepare thoroughly and increase your chances of passing the CHRP Exam.

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What is the first step in Kotter's 8-step model of change?

Create a vision.
Form a guiding coalition.
Establish a sense of urgency.
Unfreeze the status quo.

The correct answer is: Establish a sense of urgency.

In Kotter's 8-step model of change, establishing a sense of urgency is the crucial first step because it lays the groundwork for effective change management. This step involves creating awareness about the need for change, highlighting potential threats that could necessitate action, or acknowledging opportunities that could be exploited. By effectively communicating the urgency, leaders can motivate stakeholders and prepare them for the upcoming changes, ensuring that the organization recognizes the importance of moving away from the current status quo. Creating a vision, forming a guiding coalition, and unfreezing the status quo are all important components that follow the establishment of urgency. They build on the initial momentum generated by this awareness. Without a solid sense of urgency, stakeholders may resist change or lack the motivation to engage fully in the process, thus hindering the overall effectiveness of the change initiative.